Support

Welcome to PipsLab Support. Get help with MT5 licensing, EdgeFinder setup, alerts/notifications, and billing.

Tip: Most license issues are solved by verifying the same PC/terminal and re-checking subscription status.

🔑 MT5 License Setup 👤 My Account ✉️ Contact

MT5 License & Activation

Activation, “Not Activated”, PC changes, terminal changes, and subscription verification.

NOT ACTIVATED PC-bound Signature mismatch Re-activate

Open License Setup

EdgeFinder Indicator Help

Installation steps, recommended settings, alerts/notifications, and performance best practices.

Install Inputs Alerts Performance

View FAQs

Billing & Subscriptions

Orders, renewals, failed payments, invoices, and plan changes managed via WooCommerce.

Renewals Invoices Failed payment Plan changes

View Orders

Before You Contact Support

To help us resolve your issue faster, please include:

Order Number MT5 Broker Terminal Name Screenshot (Experts tab) Exact Error Message

If you installed another MT5 terminal and started getting activation errors, re-run MT5 License Setup for that terminal.

Quick Troubleshooting

Restart MT5 Re-attach indicator Check Notifications Allow DLL/WebRequest (if required) Update MT5 build

Alerts not firing? Verify: MT5 → Tools → Options → Notifications (enabled) and your indicator alert toggles are ON.

Frequently Asked Questions

My license says “NOT ACTIVATED”. What do I do?

1) Make sure you’re on the same PC used during activation.
2) Restart MT5 and re-attach the indicator.
3) If you installed another MT5 terminal, re-run MT5 License Setup for the terminal you’re using.
4) If it persists, contact support with your order number and a screenshot of the “Experts” tab.

I’m not receiving alerts or notifications.

Check MT5 → Tools → Options → Notifications and confirm your MetaQuotes ID is set. Then confirm the indicator alert inputs are enabled.

I changed PC. Can my license be reset?

Yes — contact support with your order number and the reason for the PC change.

Still need help?

Email support and include your order number + terminal details so we can help fast.

Email: support@pipslab.co.za
Include: Order number + MT5 broker/terminal name + “Experts” tab screenshot
Response time: 24–48 hours (business days)

Open Contact Page License Setup My Account